Privacy policy
**Privacy Policy**
_Last updated: August 1, 2025_
This Privacy Policy describes how **Lumo** collects, uses, and discloses your personal information when you visit our website, use our services, or make a purchase from us.
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### Information We Collect
We may collect the following personal information:
- Your name, email address, phone number, and shipping/billing addresses
- Order and payment details
- Communication history
- Device information, IP address, browser details (via cookies)
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### How We Use Your Information
We use your information to:
- Process and deliver your orders
- Communicate with you about your orders or inquiries
- Improve our website and customer experience
- Send promotional messages (only if you’ve opted in)
- Comply with legal obligations
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### Sharing of Personal Information
We only share your information with trusted third parties necessary to operate our store and fulfill your orders:
- Shopify (our store platform)
- Payment gateways
- Shipping and logistics providers
- Analytics or marketing tools (if used)
We do **not** sell your personal data.
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### Cookies
We use cookies to improve your browsing experience and analyze site traffic. You can control cookie preferences in your browser. For more information, see [Shopify’s Cookie Policy](https://www.shopify.com/legal/cookies).
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### Your Rights (EEA Customers)
If you are located in the EU or EEA, you may have the right to:
- Access or correct your personal data
- Request deletion of your data
- Object to processing
- Withdraw consent
- Request data portability
- File a complaint with your local data protection authority
To exercise any of these rights, contact us at **shopy89.14@gmail.com**.
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### Data Retention
We retain your data only as long as necessary for order fulfillment, legal compliance, or customer service purposes.
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### Children’s Data
Our services are not intended for children under 16. We do not knowingly collect data from children.
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### Contact Us
For questions about this policy or your personal data, please contact us at:
**shopy89.14@gmail.com**